Excellent quality care should be the goal of every health institution. It includes having an appreciation of what constitutes “good quality”, and actively monitoring, measuring, analysing and improving those components of the health care system.

Quality also affects patient safety, and in this peri-Covid-19 world, it is even more important to ensure that our clients leave our health facilities in a better condition than when they entered. This is the foundation of the oath taken by health care professionals. The interaction between patients and health care providers is also extremely important. Research shows that “patient satisfaction” is commonly used as a proxy to measure clinical quality and is a critical factor in determining whether patients adhere to treatment plans and follow up with care.

This workshop, geared towards health quality managers in particular, but should be extended to ALL professionals who come into contact with patients, will do the following:
1. Outline strategies for the establishment and utilization of health care quality standards;
2. Outline strategies for improving patient safety;
3. Outline protocols for positive interactions/communications between clinicians and patients