Overview
Inefficient processes are often the hidden cause of delays, rising costs, and inconsistent service. The Business Process Analysis & Re-Engineering Workshop equips managers and team leaders with practical tools to map, analyse, and redesign business processes so they align with strategy and deliver measurable results.
This hands-on programme moves beyond silos to examine how work truly flows across an organization. Participants will learn how to document current (“as-is”) processes, identify root causes of inefficiencies, and design streamlined future-state (“to-be”) processes supported by clear Standard Operating Procedures (SOPs).
Participants will learn how to:
- Identify process bottlenecks and inefficiencies
- Distinguish value-adding from non-value-adding activities
- Apply Business Process Analysis (BPA) and Root Cause Analysis (RCA)
- Design and map improved, re-engineered processes
- Develop practical SOPs for consistent execution
- Align strategy, policies, processes, and people
Who Should Attend
- Managers
- Supervisors
- Team Leaders
- Professionals involved in process improvement or operational efficiency
Facilitator
Dr. Cletus Kennedy Bertin, An experienced executive and consultant with regional and international expertise in business process re-engineering, organizational development, and change management.
Programme Details
📅 Dates & Format
Feb 10–11 | 5:30–8:30 pm | Online
Feb 13 | 9:00 am–4:00 pm | In-Person (Lok Jack GSB)
💲 Cost: TT$4,000 | US$588
📧 Registration: openenrolment@lokjackgsb.edu.tt
Register now and gain practical tools to improve how work gets done.
